FAQ

What types of products do you offer?

Innovative Tech Shop specializes in a curated selection of cutting-edge gadgets and tech accessories. Our product range includes versatile items such as wireless chargers and car phone holders, designed to enhance convenience and safety while driving.

How can I contact customer support?

You can reach our customer support team via email at drsmart.158453@gmail.com or Expertdarahimy@gmail.com. Our support hours are from 8 AM to 11 PM (Brisbane Time, AEST/AEDT), and we aim to respond to all inquiries within 24 hours.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A flat rate return shipping fee of $5.00 applies, along with a 1% restocking fee.

How long does shipping take?

Orders typically take up to 2 business days to process before shipment. Standard shipping times are between 7 to 12 business days. Please note that unexpected delays may occur due to factors beyond our control, such as shipping carrier issues or the current pandemic.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more details on the process.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.